All customers will receive a tracking number within 1-2 business days after a confirmed order. Most USA & CANADA orders will arrive under 12 business days. Depending on the location, some packages may arrive within 15-20 business days after receiving your tracking information. 

If there any issues with your order or tracking information please send your questions directly to 

Shibusa Home is not liable if the order is entered with an incorrect or missing shipping info that is provided at checkout. We are not liable or to change the shipping information/change the delivery address once tracking information is provided.

We can provide a 2 hour window post order to change the tracking information. 

Covid-19 Delay

Due to the outbreak of Covid-19 our courier partners are experiencing major delays. Shipments could potentially be longer than the usual delivery time. 

Shipping time may vary due to product availability. Shibusa Home will update any product availability concerns and reserves the right to cancel and refund an order.