Returns

We believe in 100% customer satisfaction. You can return any item in the same condition as it was received and must contain all the original packaging within 7 days. All products come standard with Shibusa Home's 6 month warranty. 

How do I start a return?

To initiate a return please send an email over to info@shibusahome.com, we will create a return shipping label for you. Processing time for returns will take 10 business days. 

What happens if a package is returned to sender or refused?

In the event a package is undeliverable/unclaimed/refused you will be contacted immediately for a reshipping fee. If you decide to no longer proceed with the order, Shibusa Home may provide the option to refund the item less shipping charges and any charges incurred to accept the returned package. 

Shibusa Home does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address provided at the time of ordering is incorrect.