Shibusa Home offers free worldwide shipping.

You should receive a tracking order within 2-3 business days. Depending on the location most orders will be delivered between 10-20 business days after order confirmation.

Tracking information is often updated once it has cleared customs. If there are any tracking issues with the order please email info@shibusahome.com

We have various warehouses across the world including Europe, The Americas, and Asia. As a result, there could be multiple tracking IDs per order.

We believe in 100% customer satisfaction. If you are not satisfied with the product upon receiving we will accept a full return or exchange for any item of similar value.

We require the product to be returned with all of the contents and original packaging.

Shibusa Home has a standard 6 month warranty on all items.

Please email us directly and we'll help you through the return process.

We always aim for 100% customer satisfaction.

No, we have corporate offices in the UK, Australia, and Canada. With only warehouses we can offer a major discount on premium houseware.